Returns

Original Artwork

I want you to be happy with your purchase. Returns of original artwork may be requested within 7 days of delivery.

To be eligible for a return, the artwork must be in its original condition and returned in its original protective packaging. Please contact us before sending any item back. Return shipping costs are the responsibility of the customer unless the artwork arrived damaged or an incorrect item was sent.

Once the returned artwork has been received and inspected, an approved refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

Fine Art Prints

Fine art prints are made to order specifically for each purchase. Because they are produced individually after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or other customer preference reasons, except where required by applicable law.

If your print arrives damaged, defective, or incorrect, please contact us as soon as possible and include photographs of the item and packaging. We will arrange an appropriate replacement or refund.

Cancellations

Print orders may enter production shortly after they are placed. If you need to cancel an order, please contact us immediately. We will make every effort to cancel it before production begins, but cancellation cannot be guaranteed once production has started.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your artwork or print is damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs showing the item and packaging. We will evaluate the issue and arrange an appropriate replacement or refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If an incorrect address results in an order being returned or requiring reshipment, additional shipping charges may apply. 

International Customers

Any rights provided to you by the consumer-protection laws applicable in your country or region are not affected by this policy.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

For questions about an order or return, please contact contact@timon.art.